سياسة الخصوصية

Privacy Statement

بيان الخصوصية

Mays Khaled · operated by Mystique Wellness FZE · ميس خالد · تُدار من خلال Mystique Wellness FZE

Last updated: 12 October 2026 · آخر تحديث: 12 أكتوبر 2026

This Privacy Statement explains how Mays Khaled, operating through Mystique Wellness FZE ("we", "us", "our"), collects, uses, stores and protects your personal data when you visit the official website of Mays Khaled (mayskhaled.ae or mayskhaled.com), contact us, buy or apply for any offer, or take part in our programmes.

It is issued in line with the data protection laws of the United Arab Emirates, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data, and forms part of our Terms & Conditions.

1. Who is responsible for your data

1. الجهة المسؤولة عن بيانات العميل

Mystique Wellness FZE, Sharjah, United Arab Emirates, is responsible for your personal data. Contact: mays@mayskhaled.com.

2. The data we collect

2. البيانات التي نجمعها

(a) Identity and contact details: your name, email address, phone number, country, and your social media name when you message us.

(b) Purchase details: what you bought, amounts, dates and payment status. Card payments are handled by our payment processor; we do not see or store your full card details.

(c) Application information (The Legacy Room): your answers, including any physical and mental health information you share.

(d) Assessment information: your Nervous System Index answers and results, and your choice about how your results may be used.

(e) Session notes: notes from private sessions (such as RTT) to support continuity and your progress.

(f) Participation: what you share in live sessions, chats and community spaces, and your voice if you speak during a recorded session.

(g) Communications: emails and messages you exchange with us, and your choices about receiving our emails.

(h) Website and technical data: your device, browser and the pages you visit, collected through cookies and similar technologies, including analytics and advertising tools.

3. How we use your data

3. كيف نستخدم البيانات

We use your data to:

(a) deliver the offers you buy and give you access to them;

(b) process payments, credits and refunds;

(c) review applications and confirm that RTT sessions are suitable for you;

(d) send confirmations, reminders and updates about your purchases;

(e) measure your progress through the Nervous System Index;

(f) improve our programmes and content;

(g) send you marketing emails where you have agreed or where the law allows. You can unsubscribe at any time;

(h) show relevant advertising through our website tools;

(i) meet our legal, tax and accounting obligations;

(j) protect our rights, including in payment disputes.

4. Our legal basis

4. الأساس القانوني للمعالجة

We process your data to perform our agreement with you, with your consent (including for health information, marketing and any use of your name), to meet our legal obligations, and for our legitimate interests in running and protecting our business.

5. Health information

5. المعلومات الصحية

We collect health information only where we need it: in applications, assessments and private sessions. By submitting it, you give your explicit consent for us to use it to deliver our services safely. Only Mays and you can see your application answers, session notes and individual assessment results. This information is never sold and is shared only as set out in clause 8.

6. Results and achievements in our marketing

6. استخدام النتائج والإنجازات في التسويق

6.1 We may use assessment results, achievements, feedback, messages and screenshots in our marketing and content with your name and identifying details removed. We may also combine results into overall data.

6.2 We use your name, image or any detail that identifies you only with your consent. You state your choice in your assessment or in writing, and you may change it at any time by emailing us. A change applies to future use.

7. Group spaces

7. المساحات الجماعية

In live sessions and community spaces, other members can see your display name and what you choose to share. Please share only what you are comfortable sharing with the group.

8. Who we share your data with

8. الجهات التي نشارك معها البيانات

Your data is never sold or rented. We share it only:

(a) with trusted service providers that help us run our business, such as payment processing, our website and checkout, email, video sessions, recording hosting, online learning and community spaces, forms and messaging. They receive only what they need, and they process it under their own privacy and security terms;

(b) where required by law, regulation or court order;

(c) where there is a serious risk of harm to you or others, or where a child or vulnerable person is at risk;

(d) for professional supervision, with all identifying details removed.

Where possible, we will tell you before any disclosure under (b) or (c).

9. Transfers outside the UAE

9. نقل البيانات خارج الدولة

Some of our service providers store or process data outside the United Arab Emirates. We use providers that apply appropriate safeguards to protect your data. By using our services, you consent to this transfer.

10. How we protect your data

10. كيف نحمي البيانات

We store your data on password-protected devices and restricted-access systems, and we take reasonable technical and organisational measures to protect it from unauthorised access, loss or misuse. Access is limited to what is needed to deliver our services. No system is completely secure, but we work to keep your data safe.

11. How long we keep your data

11. مدة الاحتفاظ بالبيانات

(a) Session notes, applications and assessment data: up to 3 years after your services end, then securely deleted, unless the law requires us to keep them longer.

(b) Purchase and financial records: for as long as the law requires.

(c) Marketing contact details: until you unsubscribe.

(d) Results with all identifying details removed may be kept.

12. Your rights

12. حقوق العميل

You have the right to:

(a) access the personal data we hold about you and receive a copy;

(b) correct inaccurate data;

(c) ask us to delete your data, subject to legal retention requirements;

(d) withdraw your consent at any time, for future use;

(e) unsubscribe from marketing and object to or restrict certain processing.

To make a request, email mays@mayskhaled.com. We may ask you to confirm your identity and will respond within a reasonable time. You may also contact the competent UAE data protection authority.

13. Cookies

13. ملفات تعريف الارتباط (Cookies)

Our website uses cookies and similar technologies for it to work, to understand how it is used and to support our advertising. You can control or block cookies in your browser settings; some parts of the website may not work properly without them.

14. Age

14. السن

Our paid offers are for people aged 18 or over. We do not knowingly collect personal data from anyone under 18 through our paid offers.

15. Changes to this Privacy Statement

15. التعديلات على بيان الخصوصية

We may update this Privacy Statement from time to time. The latest version is always published on our website with its date.

16. Governing law and language

16. القانون الواجب التطبيق واللغة

16.1 This Privacy Statement is governed by the laws of the United Arab Emirates, with jurisdiction in the courts of Sharjah.

16.2 It is provided in English and Arabic. If there is any difference between the two versions, the English version prevails.

17. Contact

17. التواصل

For any question about your data or this Privacy Statement, email mays@mayskhaled.com.